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What marketing messages will universities want to hear in 2020/21?

on in Higher Education PR

The coronavirus pandemic forced universities to make some rapid changes to the way they work, including closing their campuses, shifting to online teaching and finding alternative ways to assess their students’ learning.

These institutions now face a whole new set of pressures as they tackle the year ahead.

The logistics of keeping students safe, engaged and learning are only part of the story, and universities will welcome suppliers which can help them with these immediate challenges.

However, to survive and thrive, universities need to take the long view of their roles in a post-pandemic world, and they’ll be particularly receptive to messaging which reflects an understanding of the wider issues in higher education.

That’s why it’s important for businesses in higher education to know what the key trends are in the sector so they can hit the right note with their communications.

So what do you need to consider in your higher education PR planning?

  1. The blended learning model

Many universities were already providing some form of online learning offering prior to the pandemic, with lecture recordings, established virtual learning environments and high-quality multimedia content. But during lockdown, institutions had to shift everything online, with students joining tutorials on Zoom and taking open book exams at the kitchen table.

Now the emphasis is on blended learning with a mix of online and face-to-face delivery.

This appears to be the model most students are expecting as the academic year progresses. A National Union of Students survey found that almost half of students (47%) expected to be taught online in the first term of the coming academic year, but in term two 59% of students expected to be taught via blended learning.

The hybrid model may see students watching live-streamed or recorded lectures from home or within bubbles in their halls of residence, but attending smaller seminars, tutorials and laboratory sessions in person with physical distancing in place.

Universities will need support as they embed this blended learning approach more deeply into the curriculum, and if your solutions can help, it’s important to make this a core element of your messaging.

  1. A tough financial climate

Covid-19 is hitting higher education finances hard. With the pandemic touching every corner of the globe, and travel restrictions changing day by day, it’s harder for students to commit to overseas study. The impact of this is that institutions will be welcoming fewer international students this year.

Many universities are also facing lockdown-related losses of income from the reduced uptake of student accommodation and conference and catering operations.

The Institute of Fiscal Studies states that the total size of the losses faced by the sector is highly uncertain, but could be anywhere between £3 billion and £19 billion – that’s between 7.5% and nearly half of the sector’s overall income in one year.

This could leave some universities struggling to survive.

To be able to continue to deliver high quality education and research, institutions will have difficult financial decisions to make, and brands which understand these challenges and help to address them will be welcomed.

  1. A different student experience

Starting university in 2020/21 will be like never before, with virtual freshers’ weeks, restricted campus facilities and physically distanced social bubbles.

Confronted with this prospect, it’s hardly surprising many students considered deferring their university place for a year. Back in May, a poll by the Sutton Trust found that 19% of students had changed their mind about university attendance this autumn or had yet to decide.

However, the alternative may not be an option either, as the pandemic has put paid to some of the traditional gap year pursuits. Travel is largely off the cards, and jobs in hospitality or retail are hard to come by with so many experienced employees currently out of work and looking for roles.

In this uncertain climate, universities will need to find ways to make the student experience a positive one.

This is the message behind the Universities UK campaign #2020MADEUS which aims to give this year’s school leavers a message of confidence and hope as they continue with their plans to start university courses this autumn.

Institutions may be looking for additional resources to help students make the most of the social aspect of university, by helping students build new friendships despite the restrictions, and focusing on mental health and wellbeing.

Brands targeting the sector will hit the mark if they factor these messages into their PR planning.

  1. Covid-19 and student retention

One of key risks for universities in the wake of Covid-19 is a negative impact on student retention and progression.

Many of the 2020 cohort which universities will be welcoming this autumn have not been at school or college since March and may have missed out on some of the essential learning that would have given them a head start in their higher education studies.

And for the first time ever, students starting their university course will not have taken A levels or any other sixth form qualifications. Instead their grades are based on predicted grades.

This could mean more first year students losing confidence and struggling to get a foothold on their new course in those crucial early weeks and months.

Similarly, current students may find the lack of face-to-face interaction with lecturers and fellow students affects their academic performance.

A blog from the Higher Education Policy Institute suggests that, “With a prolonged absence from more traditional support, many students, particularly those from disadvantaged backgrounds, are likely to experience a dent in confidence and disconnection from learning, despite the best intentions of universities. Some will leave their studies.”

Universities may be looking for tools and technology that can help them identify students in difficulty, so they can provide targeted support and prevent them from dropping out of their course.

It’s a pivotal moment for universities, and the steps they take now to alleviate the impact of Covid-19 will shape their future. Any PR plan needs to take account of opportunities for universities to focus on the positives as the world emerges from the crisis.

Campaigns and communications which demonstrate a deeper understanding of the new higher education landscape stand the highest chance of success in these extraordinary times.

 

To find out more, why not read our guide to good PR planning.

Photo by Andrea Piacquadio from Pexels

 

 

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